By booking an appointment with Sophie Foxwell Veterinary Physiotherapy, you agree to the

following Terms and Conditions:

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1. Veterinary Collaboration

In accordance with the Veterinary Surgeons Act, if your animal has any diagnosed condition

or is currently under veterinary care for any condition, I will require a veterinary consent form

completed by your veterinarian before beginning physiotherapy. Owners must inform me

prior to the session if their horse or dog has any such conditions.

As a veterinary physiotherapist, I work alongside your veterinarian to provide the best

possible care for your horse or dog. If, during my assessment, I identify a condition that I

believe requires veterinary attention, I will request that you consult with your veterinarian

before proceeding with physiotherapy.

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2. Cancellation Policy

If you need to cancel or reschedule your appointment, the following charges will apply:

• 72 hours before the appointment: 20% of the session fee will be charged.

• 48 hours before the appointment: 50% of the session fee will be charged.

• 24 hours before the appointment: 100% of the session fee will be charged.

• No-show: 100% of the session fee will be charged.

 

3. Payment Terms

Payment options include:

• Cash on the day of the appointment.

• Invoice sent after the session, payable within 24 hours of receipt.

Failure to complete payment within 7 days may result in additional charges:

• A 5% fee will be added to overdue invoices every 7 days until payment is

received.

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4. Use of Images and Videos

During physiotherapy sessions, I may take images or videos of your horse/dog for use on my

social media accounts. If you prefer that images or videos of

your animal are not used, please inform me.

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6. Liability & Owner Responsibility

• Owners must ensure their horse or dog is safely restrained and handled during

appointments.

• While I take every precaution to ensure a safe and professional service, the owner

accepts full responsibility for their animal's behaviour during the session.

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7. Data Protection & Confidentiality

• Any information shared during consultations is treated as confidential and will not be

shared with third parties, except with your veterinarian, if required, for the care of

your horse/dog.

• Your personal details will not be shared without your explicit consent.

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8. Privacy Policy

• Sophie Foxwell Veterinary Physiotherapy is committed to protecting the privacy of clients

and users across all aspects of the business

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9. Agreement to Terms

By booking an appointment, you confirm that you have read, understood, and agreed to these

Terms and Conditions.

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For any questions, please contact me before your appointment.

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LEGISLATION:

Treatments are carried out in accordance with the Veterinary Surgeons Act 1966, which applies to animal musculoskeletal therapists